A seamless customer experience is a strategic advantage for SHV Energy, especially in the highly competitive Indian market.
In 2025, we launched ‘Caring Beyond Flame,' a new initiative to help us better understand what our customers want, need and expect from us.
As part of the initiative, back-office colleagues travel to customer locations to meet face-to-face twice a year. It’s a valuable learning experience as we discover how customers use our products; and we receive direct feedback and inspiration to improve.
“When those behind the scenes step closer to the customer, connection turns into understanding, and understanding becomes action. That’s the spirit of Caring Beyond Flame,”
Tuhin Mitra
Vice President of Customer Centricity, SUPERGAS
