Dedicated to drive long-term, positive change through our implementation of sustainable ESG practices
At SHV Energy, we are all responsible for looking after each other. The social frame outlines our responsibility to take care of our employees, workers in the value chain, and the impact we have on communities we serve.
Listening to, and learning from, customers in India
4/23/2026 •
Supergas India
At SHV Energy, our 26 million customers come first. And while their needs and expectations may vary, we always strive to provide the best service we can offer.
A seamless customer experience is a strategic advantage for SHV Energy, especially in the highly competitive Indian market.
In 2025, we launched ‘Caring Beyond Flame,' a new initiative to help us better understand what our customers want, need and expect from us.
As part of the initiative, back-office colleagues travel to customer locations to meet face-to-face twice a year. It’s a valuable learning experience as we discover how customers use our products; and we receive direct feedback and inspiration to improve.
“When those behind the scenes step closer to the customer, connection turns into understanding, and understanding becomes action. That’s the spirit of Caring Beyond Flame,”
Tuhin Mitra
Vice President of Customer Centricity, SUPERGAS
}