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10/12/2020 Partnerships

SHV Energy improves customer service with smart devices and IoT connectivity from Orange Business Services

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The solution will provide an enhanced gas delivery service to SHV Energy customers across the world. It will help SHV Energy to improve infrastructure management, customer satisfaction and supply security, while saving on fuel costs and reducing carbon emissions.

SHV Energy has chosen IoT connectivity from Orange Business Services to deploy smart telemetry and meters on its gas tanks across Europe and the US.

SHV Energy will fit smart devices to both legacy and new gas tanks, along with an antennae and a magnet mechanism that measures the gas. Each of these smart telemetry devices includes an Orange global SIM, which transfers data to SHV Energy’s offices via the Orange global mobile network. There the data is collected and analysed to ensure that a customer’s gas tank is never empty. SHV Energy is alerted if the tank registers any malfunction or leak. The data is also used to optimise gas delivery routes to reduce our carbon footprint.

“The move toward smart metering and the deployment of digital functionalities are critical in delivering the best possible service in supplying gas to our customer base. With this innovative IoT connectivity solution from Orange Business Services we can increase the flexibility, reliability and robustness of our network, and become greener in the process”, explains Marieke Schoningh, SHV Energy Management Board Member.