Learning from incidents and near-misses

When incidents or near-misses do occur, one part of our response is to provide extra training to the employee or employees involved to ensure they understand why the incident or near-miss occurred, the importance of complying with all rules, and how to prevent a repeat occurrence.
One of our contracted professional LPG truck drivers in Turkey was invited to complete extra training because of an incident. He explains, "I now understand why seat belt use is really important. All of you emphasised its importance in all our training, and unfortunately I understood why after my bad experience. It really saved my life."